Greatest boot store around by far. Definitely going to be a repeat customer!
I walked in ready to purchase a pair of boots. We were greeted by a lady eating her lunch. I was directed to a young man for help. He asked if i was there for men’s or women’s. I told him women’s so he pointed towards the room, told me they were alphabetized and that was it. I asked about a specific brand and style. He wasn’t familiar and said to figure it out he would have to have a catalog. Then he left. And older man approached and simply said “all we have are out.” I never saw the young man or the catalog again. They lost a customer and a sale. Of course then we ventured into a gift shop where both middle aged ladies were texting on their phones and never once greeted us. So maybe it’s just the way it is....
My wife and I have purchased many pairs of boots here over the years, along with horse tack while it was still being carried. The service has always been consistent and knowledgeable. I just stopped in today to purchase another pair of Justin work boots. Reasonable pricing as well. A little higher than online retailers, but I'll happily pay the extra money to a solid local business with good customer service.
My husband loves this store! I'll be honest, I've never really been a fan of this store until a few weeks ago. My husband took me to this store to look for a knife for his boss. He found one he really liked and I decided that would be a great Christmas gift. I went back 2 weeks after and couldn't remember which knife he liked the best. A man named Barry not only went above and beyond for me, but he sold me a knife that was actually cheaper than the one I thought my husband wanted! I was greeted and asked numerous times if I needed any help. Everyone had a smile on their face and genuinely wanted to help me. It really means a lot when a store doesn't see me as a dollar sign. Thank you! I will definitely be a repeat customer!
About 3 wks ago i called H&D to see about red cowgirl boots . I was told on the phone they had them in stock and the price range. It was more than what i wanted 2 pay so i kept searching online, calling stores snd going to stores. I called H&D again today as my heart is set on red cowgirl boots. I was put on hold but forgotten about but when i called back the emp apol 2 me. When i went out there she was very helpful and i tried my boots on and they are absolutely beautiful !! I left there w/o them as i still was uneasy about price so when i got home i called other places i hadnt called b4 and ck other websites i hadnt ck out and i decided i would return tomorrow 2 get the ones i really wanted @ H&D even tho they are more than i wanted 2 pay for. There was another pr online for about 30.00 cheaper and pretty close 2 these @ H&D and another pr @ another store about 25.00 cheaper but i decided these ppl gave gr8 cust serv on the phone and in person and they were very helpful 2 the other cust in there to. I believe in cust serv and i got it and know i will get the same tomorrow when i go pick up my boots as they are holding them for me !! I highly recommend them as the quality matters a lot also.
Hewlett Dunn Boot Jean Co is a US Shoe Store based in Collierville, Tennessee. Hewlett Dunn Boot Jean Co is located at 111 N Center St, Collierville, TN 38017, USA.
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