Service was okay nothing to brag about
I bought a pair of shoes and tried them on at home on my carpet. I decided I didn't like the fit, and I returned them the next day. I argued with the manger for 30 minutes because he said they looked worn on pavement. The only other time I put them on was in the store on their floor. I will never shop with them again. Horrible customer service.
Went in to buy some shoes on Saturday. The sales associate was excellent and helped me with finding the shoes that I need which are a bit hard to find. Although this store did not have what I wanted, he did find they could be shipped to my house. I was told it would take 3 to 5 business days. After 5 days I tried to track through their website and found the shoes had not yet shipped so it would be longer yet. When I contacted customer service, I was told it was actually 8 to 12 business days. This really upset me and I threatened to cancel the order at which time they cancelled it anyway. My recommendation would be use the store if they have what you want but never order. Customer service is way beyond lousy.
Ive been here several times because there is nothing similar in the area. Most times I leave as a result of the frustration of being ignored. Last Saturday I went and they were understaffed with one man on the floor and one on the register. During a previous visit an employee told me he would go ahead and wait on me since the other guy profiled us and didnt want to serve us......REALLY? Thinking about it just made me mad all over again. I wont be back.
Finish Line is a US Shoe Store based in Collierville, Tennessee. Finish Line is located at 4650 Merchants Park Cir, Collierville, TN 38017, USA.
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