Helpful employees, clean and organized building.
Helping Owners Master Everything DEPOT: sometimes it's all about timing and location; and in this case, this particular HD provided a quality level of service. It is that time of year when there is a lot to do to ensure that the outside of the home is as well kept as the inside. With the weather being so cooperative this was an opportunity to grab a few things via their online/site pickup option and total sales dependent, shipping for none in-store items was free. The customer service staff was friendly and helpful. As with all stores, there were quite a few sales going on that, as I explained to the associate would be on my got to have it list for later!
Do not purchase carpet here. The service in store was great, but once they get the money, it's passed to a subcontractor and horrible customer service and installation. Even have contacted store twice with no response.
I've visited this store many years without any issue, until I visited the flooring desk to have a quote for carpet and pad. At the time the measurement request was entered, training was occurring, as such, I expected the process to take a little longer which was not an issue at all. However, the two visits once I was provided a verbal estimate, it all became more difficult. Through other store managers, I found out my quote process was not handled to standards, as I was never provided any documentation other than a receipt for the payment of the measurement services. Finally, on tonight's visit, nobody in flooring could be found. I tracked down an associate who called for Tony, but after 10 minutes, Tony never showed up. Another associate came to the flooring desk where I was waiting, never bothered to see if I needed any help, but as he was walking away, I asked if he could help me find whoever was in flooring. I was told he would find Tony, and would have him come to the desk. After another 10-15 minutes waiting, still no Tony. I eventually made my way to the front desk, where Tony was called for again. In short, after telling Tony I wanted to send the quote to another store, I was told it would be too difficult to do, and I should just order through him. Not once did he ask how the issues could have been corrected, nor an apology offered, nor any help in general other than Tony wanting to make a sale.
** 11/7/17 As an update, they have rectified the situation.
Very nice store. Clerks are very helpful. And this store is usually well stocked
In short, the store in general is great, but stay away from flooring. They want to make a quick sale with as little input or effort on their end. In might be a little further away, but Home Depot Olive Branch has flooring associates that are customer service aware, and won't bs you into a sale.
The Home Depot is a US Hardware Store based in Collierville, Tennessee. The Home Depot is located at 345 Market Blvd, Collierville, TN 38017, USA.
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