Gotta go soon to upgrade....
Quick for me, my wife nd I went in told them what we wanted (Galaxy s5) at the time nd got them within 10 mins.....
Wonderful staff! !!
Worst customer service.
Oh the hell we went through at this store. We purchased two iPhones, only to find that one was malfunctioning completely, and even in the store it wouldn't charge. Every phone call was a failure. One of the members of my family has his own business and was losing customers daily. We went back numerous times only for them to say that there was NOTHING wrong with the phone. We finally went to the Apple Store, and they gave us a new one, no questions asked. I understand that they can't do much at the At&t store, but they basically wouldn't do anything. The supervisor wasn't helpful at all, completely sheltering the actions of her and her staff, and telling me about the policies of AT&T and Apple, as if I have no idea. The problem was that they could have done something but they chose not to.
Wanted to start new connection but no luck.
Walked in talked to the receptionist named Shay, she told me it would be about a 15 minute wait, waited 15 minutes and I was number 6 on the list. Let her know went to eat at Firehouse, and that I would be back. Came back and I was #3 on the list. Sat and waited another 20 minutes. Saw my name disappeared and asked the manager named Meredith about it. She said I left & went Firehouse and didn't come back in time, I said I came back and my name was on the list and was there for 15 minutes and disappeared. She said I would have to wait again. I don't have time to wait longer as I had to work. I took off work temporarily to get this issue sorted out. I will never come back to this location as they are very disorganized. i sat in the main seating area by the TV that displays your name in line, NO ONE CAME AND SAID MY NAME. My phone wasn’t working, whole reason I was there, so it wasn’t like I was distracted. The employees here need to walk the store and call the name, not just call it at the front where no one can hear and assume you left. I mean come on. I was in the main seating area. I am looking into new service providers as this isn’t the first time I’ve had issues with this store.
At T is a US Electronics Store based in Collierville, Tennessee. At T is located at 900 W Poplar Ave, Collierville, TN 38017, USA.
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