The girl were wonderful with working with us and all
Yesterday was my first time visiting this particular Dillard's location. I went with the intention of purchasing a graduation gift for my brother. My boyfriend and I entered the store at around 730pm; there weren't many other customers coming into or out of the store. As soon as we entered, the men's shoe department was to our right. We were greeted physically (not verbally) by a salesman (white man early-mid 50s) sitting at the first display. No "hello, welcome in, can I help you find anything". My boyfriend spoke and he replied dryly . After locating a display for the designer I intended to buy, I hear the salesman yell from across the shoe department "hey we have some more of that designer over there". I was thinking. "Why are you shouting to me from across the store, it is ok to approach." At that point we were the only people in the men's shoe department. A few moments later a man with the same descriptors as the salesman walked in. He is immediately engaged by the salesman with a "Hello, looking for anything in particular today?...Let me know if I can help you." Where was this enthusiasm when we entered. At no point in time as we shopped did he come over to ask if we needed assistance. I actually had to bring the shoe that I wanted to purchase over to him to ask for the size I needed. I can only assume that he profiled us as young black kids undeserving of his time and customer service.
I just left Dillard’s lady shoe Department looking for some shoes for my daughter and got very poor customer service from two different ladies in that department. I will never shop at that location again.
I wanted to get a jacket for my daughter for Christmas. The lady that waited on me was extremely nice and offered suggestions on style and colors. I purchased the jacket, but unfortunately I had missed on the size. I went to exchange it, but they were out of the size I needed--typical for everywhere when you are doing late shopping for popular items. The lady that waited on me this time was extremely cordial as well, quickly processed the return, smiled and wished me a Merry Christmas. It is a true pleasure doing business with this store.
Mr young in menswear was so helpful and professional.
Dillard S is a US Department Store based in Collierville, Tennessee. Dillard S is located at 4620 Merchants Park Cr, Bldg C, Collierville, TN 38017, USA.
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