My fiance purchased a watch from this location for my birthday because we had reward dollars from the purchase of her engagement ring. I bought her ring in Buford, GA before we moved here and had the best experience possible with the people at that location. They we very helpful and made a custom ring from the diamond we picked out. After she purchased the watch I had her take it back to get links taken out. When I got it back the face was scratched and too many links were taken out. I took it back and told them I needed them to fix out because it was too small for me to wear and they scratched the face. They told me I was my fault and that I should have checked it before I left and the person that took the links out wouldn't have done that. I explained that it was no way that I could have done it because I just bought it and it was too small for me to wear. They told me the store manager was on vacation so I couldn't speak with them and they would not help me. I had to call customer service and talk with them to get them to fix something they messed up. I don't plan on going back to this location to purchase anything in the future.
I went into this store twice today...im 30 mins away...im a authorized on my husband account and couldn't use the credit...they need him in the store...but evertime I leave the store and get home I call to find out what's wrong...it's okay call this... try this...a mess...i never knew it was this hard to use an account...and then they said the card was reported lost...not so...never received a card...we can't shop on line for 60 days...really...I normally don't do reviews but this was needed
I can't remember the sales person's name, but he did a fantastic job showing me engagement rings! Even though I told him we would be a few months out before any decision would be made, he took the time to educate me on how the quality of diamonds are determined, and showed me several options that I had for a set. When the time comes, I am definitely going to him!
Great place with awesome service!
Terrible service very terrible I walked out without making a purchase
Jared The Galleria Of Jewelry is a US Jewelry Store based in Collierville, Tennessee. Jared The Galleria Of Jewelry is located at 4615 Merchants Park Cir, Collierville, TN 38017, USA.
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