Walked in without an appointment for an exam, contacts, and eyeglasses. Customer service was so amazing as soon as I walked in and waited only about 5 minutes to be seen. Ladies who helped me in the eyewear department were phenomenal and so very helpful looking up every detail of my insurance policy to help me get exactly what I needed. Left with contacts that day and my two pairs (One free - thank those ladies again!) of glasses were ready within the next two days. I have been to many eye doctor places over the years and this has been by far the best experience Ive ever had. Definitely recommend and will be returning yearly from now on.
Completely ignorant to insurance guidelines. Told me a contact lens fitting wasn't covered by insurance- I called, covered at 100% told them this and they still acted like my insurance company lied to me. We had an eye exam on Wednesday and were told it was ok to come back and pick out frames on following Saturday and we could get them that day since the lens were in stock. We go up there and again total disorganization and we were then told that they wouldn't be able to do the frames and lens that day. They had the lens in stock but weren't able to verify eligibility- we were just there 3 days before. I was told that I could go ahead and pay my copay and they would verify Monday and get them done for us to pick up. Called at 1 pm Monday- still haven't checked insurance and not ready. "Manager on duty" got snippy with me and I told him to cancel the order and I would be back by this afternoon to pick up my money. He hung up on me. Per my insurance, no one had called customer service regarding benefits except for me. I also had a pair of frames being replaced under warranty. . When I first called, no one knew anything about my order and didn't know anything about warranty frames or new frames/lens. I was told I need to talk to this person and not this person and given the complete run around. I asked for management and was told Jan is the manager but she's out until Friday. I called insurance and let them know and wanted to insure no claims would be paid for the services. Eye exam it's self was less than par. I would never recommend them at all. They need to learn customer service, insurance guidelines and professionalism. I will also be notifying their integrity department since they boast on their website about their high levels of integrity and customer service. Now, here's to hoping they have my warranty frames and copay and prescription for me to pick up this afternoon.
In this store, they only have demo frames for you, and this is a $196 frames. I keep asking for a new frame because I can only have a pair of glasses in two years, so I want a good quality glasses. But they insisted the entire company do not have a new frame. OK, if that's the case then please let me know, I can choose another frame or go to other store. The total cost for this basis single–vision reading glasses is about $400. But, tell you the true, I had a new frame and good service two years ago.
I had a new lady optometrist who administered my exam eye....very knowledgeable!! And the lady who helped me pick my glasses and handle all the paperwork & payment was extremely knowledgeable about my insurance!! Grown child and husband also had very good service here and received a good product. We will be back. This place is close and convenient. Thanks!
Went in to have my glasses fixed, one of the arms had fallen off. The lady working preceded to rip the other arm off my glasses. No apology, nothing. She literally ripped the arm off of my glasses.
Visionworks Doctors Of Optometry is a US Health facility based in Collierville, Tennessee. Visionworks Doctors Of Optometry is located at 231 New Byhalia Rd Ste 100, Collierville, TN 38017, USA.
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